These Terms and Conditions ("Terms") govern text (SMS) messages sent by SteerBridge Strategies, LLC ("SteerBridge," "we," "us," or "our") to users of the SteerBridge platforms, including AIRES, AICES, and SteerFi (each, a "Platform").
These Terms apply to transactional account security messages only, including one-time passcodes ("OTP"), multi-factor authentication codes, identity verification codes, and password reset codes (collectively, "Verification Messages"). SteerBridge does not send marketing, promotional, or advertising text messages under these Terms.
Not every Platform sends Verification Messages at all times. Text messaging is enabled on a per-Platform basis, and these Terms apply to whichever Platforms have text messaging enabled at the time you use them.
You consent to receive Verification Messages when you provide your mobile number to a Platform and take an action that requires verification — for example, enabling multi-factor authentication, signing in, resetting a password, or requesting a code on screen. Each Verification Message is sent in direct response to such an action.
By providing your mobile number for this purpose, you confirm that you are the account holder of that number, or that you have the account holder's authority to receive messages at it.
We do not add your number to any marketing list, and we do not send recurring messages on a schedule. Your consent to receive Verification Messages is not a condition of purchasing any goods or services.
Verification Messages may include:
Message frequency is determined entirely by your own activity. You receive one message per code request. There is no fixed or recurring message frequency.
One-time passcodes expire approximately 5 minutes after they are sent and can be used only once.
Never share a code with anyone. SteerBridge employees, contractors, and support staff will never ask you for a one-time passcode by phone, email, or text. If you receive a code you did not request, do not enter it, and contact us using the details in Section 10.
Text messaging is not an encrypted or fully secure channel. Anyone with access to your mobile device or mobile number may be able to view codes sent to it. Keep your device secured and notify us promptly if it is lost, stolen, or if your mobile number is transferred to another person.
SteerBridge does not charge a fee for Verification Messages. Message and data rates may apply. Your mobile carrier's standard messaging and data charges apply to every message you send or receive. Consult your wireless plan or contact your carrier for details about your rates.
You may opt out at any time by replying STOP to any Verification Message. You will receive a single confirmation message acknowledging your request, after which no further Verification Messages will be sent to that number.
Opting out may prevent you from accessing your account. Where a one-time passcode is required to sign in or to complete verification, opting out of text messages removes your ability to receive that code. If you have opted out and later need access, contact us using the details in Section 10 to select an alternate verification method where one is available.
To resume text messages after opting out, reply START or re-enable text messaging in your Platform account settings.
Reply HELP to any Verification Message to receive support information, or contact us directly using the details in Section 10.
Verification Messages are supported on most major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages. Delivery depends on effective transmission by your wireless carrier and is outside SteerBridge's control.
SteerBridge does not guarantee that any message will be delivered or that it will arrive within a particular time. If a code does not arrive, request a new one or use an alternate verification method where one is offered.
You must be at least 18 years of age to receive Verification Messages. You agree to provide a mobile number you are authorized to use and to keep it current in your Platform account.
If you change or give up your mobile number, you agree to update it in your account settings, or to reply STOP from that number, so that Verification Messages are not sent to a subsequent user of the number.
Email: support@steerbridge.com
Mail: SteerBridge Strategies, LLC, 8521 Leesburg Pike, Suite 503, Vienna, VA 22182
Mobile numbers and related information are handled in accordance with our Privacy Policy. Mobile numbers collected for Verification Messages are used solely to authenticate you and to secure your account as described in these Terms.
We do not sell, rent, or share mobile numbers or SMS consent with third parties or affiliates for their own marketing purposes. Numbers may be processed by the telecommunications providers we use to transmit messages, solely to deliver them on our behalf.
We may modify these Terms at any time. Changes take effect when the revised Terms are posted at this URL with an updated effective date. Your continued use of a Platform after a change constitutes acceptance of the revised Terms.
Verification Messages are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, SteerBridge disclaims all warranties, express or implied, relating to text messaging, and is not liable for any damages arising from delayed, undelivered, or misdirected messages, or from any unauthorized access to codes sent to your device.
